From The Toronto Star:
Commuters will thank you for the convenience, but make sure you prep them and train your staff before you introduce a smartcard to your regional transit system.
That was the main message from Montreal transit officials, who yesterday shared their experience last night at City Hall with about 60 Toronto transit representatives. They are implementing the Opus smartcard across about 14 regional bus and subway services, making it good for travel on 2,550 buses, four subway lines and five commuter rail lines.
Montreal's transit card, to be fully operational next year, is something like the Presto card about to be introduced in the GTA. It can be replaced if lost or stolen.
"People want the smartcard system but, if you don't have a plan, you're going to have the clients on your backs," Joel Gauthier, president of Agence metropolitaine de transport, told the TTC meeting.